Frequently Asked Questions
We are NOROCO – your reliable source for effective health and wellness solutions. Our carefully selected range focuses on problem-solving products that deliver real results.
Our experienced team continuously researches and chooses the best therapeutic and lifestyle products, offering them at the best prices here at NOROCO.
That shouldn’t happen! Our website works in all modern browsers. However, some browser extensions—such as ad blockers—may affect functionality, so we recommend disabling them for a smoother experience on our site.
If the website still doesn’t work, try using a different browser 💻
If none of this helps, feel free to contact us – we’ll take a closer look!
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination.
Shipping & Delivery
We offer free shipping on all orders over €25. For orders under €25, the shipping cost is €4
Standard delivery takes 4–14 business days. Processing time is 1–5 business days.
We expect most orders to arrive within this timeframe, but in some cases delivery can take up to 30 days after purchase, depending on order volume, global delays, or holidays.
You can track your order by clicking the tracking number you received in your shipping confirmation email. This is the second email you receive from us. The tracking link will show you real-time updates on your package’s journey and expected delivery time.
NOROCO works with international suppliers to keep costs low — which means better prices for you.
There are no extra or unexpected fees beyond the amount you pay at checkout — we take care of all import duties and taxes.
If you are ever asked to pay an additional amount before receiving your package, please contact our customer service at info@shopnoroco.com immediately.
In short: no extra costs — we’ve already handled that for you 😉
Our current delivery times are unfortunately 7–15 business days. We appreciate your understanding.
If this period has passed and you still haven’t received anything, please send an email to info@shopnoroco.com. We will investigate what has happened to your package 📦
Start by checking with your neighbours to see if the package may have been delivered to them. If not, contact your local postal depot.
If they also don’t have it, please reach out to our customer service at info@shopnoroco.com, and we will take care of it for you.
We offer free international delivery on all orders over €25.
Packages are delivered through your local postal service or a trusted regional carrier, depending on your destination 📦
Orders & Payment
We accept payments via Apple Pay, Google Pay, Visa, Mastercard, and American Express.
All payment methods are safe and reliable. Every transaction is processed through trusted payment systems, ensuring that your information is in good hands 😃
After placing your order, you will receive an order confirmation with the details of your purchase.
Once your order has been shipped, you will receive a shipping confirmation with tracking information 🚚
That shouldn’t happen!
Please send us an email at info@shopnoroco.com, and we’ll take care of it for you.
You will automatically receive an order confirmation.
If you need a VAT-itemized invoice for business purposes, you can request one at any time by emailing info@shopnoroco.com.
Your order number is a short code beginning with #NOR (for example: #NOR1234).
You’ll find it in your order confirmation email.
If you haven’t received it, just send an email to info@shopnoroco.com 📥
Please send an email to info@shopnoroco.com as soon as possible.
Remember to include your name, your order number (e.g. #NOR1234) from your order confirmation, and the reason for the cancellation.
Please note: An order can only be cancelled if it has not yet been shipped.
No, you don’t need an account to shop at NOROCO! 😁
Please email us at info@shopnoroco.com as soon as possible.
Include your name, your order number (e.g. #NOR1234) from your order confirmation, and explain what went wrong 🤔
Please email us immediately at info@shopnoroco.com.
Include your name, your order number (e.g. #NOR1234), and describe the damage.
Also attach clear photos showing the damage so we can help you as quickly as possible.
Product Information
Many of our products are formulated for sensitive skin, but we recommend checking each individual product page for ingredient details and suitability.
If you have known allergies or skin concerns, you should carefully review the ingredient list or contact us before making a purchase.
If you are pregnant, breastfeeding, or have an existing medical condition, we always recommend consulting a healthcare professional before using our products.
While many of our products are gentle and natural, it’s important to seek medical guidance to ensure they are suitable for your situation.
Each product page includes detailed descriptions, key ingredients, and usage instructions.
If you're unsure which product best fits your needs, feel free to contact us at info@shopnoroco.com for personal guidance.
Some products may have age recommendations, which are clearly displayed on the product page.
If you are purchasing for someone under 18, we recommend reading the product information carefully and consulting a healthcare professional before use.
Returns
To return an item, simply contact our customer service at info@shopnoroco.com.
Please include your name, your order number (e.g. #NOR1234) from your order confirmation, and the reason for the return.
We will then send you return instructions and the return address 🚚
Return shipping costs are unfortunately the responsibility of the customer.
The price depends on the shipping carrier you choose.
You can find rates on the website of the carrier you prefer to use.
We offer a 30-day return policy, starting from the day you receive your item.
You can only return a product if:
- The return period has not expired
- The product is in its original packaging with all labels intact
- The product has not been used (except for a brief test)
- Hygiene seals are unbroken (if applicable)
For health and beauty products, we cannot accept returns of items that have been opened or used for hygiene reasons — unless the product is defective.
Once we receive your return package, we will send you a confirmation email.
After that, we will begin processing your refund.
You can expect to receive your refund within 3–14 business days after we send the return confirmation.
The money will be refunded to the same payment method you used at checkout.
Contact
You can contact us by email at info@shopnoroco.com and we’ll get back to you as soon as possible 😃
We aim to respond to all emails as quickly as possible — typically within 24 hours on business days.
Please note that response times may be longer during busy periods or weekends.